Veterinary Claims Professional II

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Zurich is looking for Veterinary Claims Professional II to join our Professional Liability - Veterinary Claims Team. 

If you are ready for a career move, consider working for a company with a global footprint that offers an excellent work/life balance, terrific benefits including an incentive plan, 401K match and a second 401K company contribution, flexible work options, summer hours and a great culture.

This Claims Professional will be responsible for handling a caseload of moderate to high exposure claims against Veterinarians and Veterinary Clinics including Veterinary Malpractice claims submitted under the AVMA Veterinary Professional Liability Program.

This is an exciting opportunity to be part of a high-performing, self-motivated, passionate, customer focused team.  The ideal candidate will be team oriented and able to meet goals and exceed expectations!   

The selected candidate will perform duties encompassing all aspects of claims handling:  including initial investigation, coverage review and analysis, evaluation of liability, regular communication with customers and brokers to bring claims to resolution within their authority.

We look for demonstrated claim analysis ability or experience in a Veterinary setting along with a track record of proven success in prior roles, along with the ability to work independently and without substantial supervision. 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into [one of] the following North American Claims offices: New York City NY; Schaumburg IL; Addison, TX or Parsippany, NJ.

Basic Qualifications:

• Bachelor’s Degree and 6 or more years of experience in the Claims and/or Veterinary industry
  OR
• Juris Doctor and 2 or more years of experience in the Claims and/or Veterinary industry
  OR
• Zurich Certified Insurance Apprentice, including an Associate Degree with 6 or more years of experience in the Claims and/or Veterinary industry
  OR
•  Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/or Veterinary industry
  OR
•  High School Diploma Equivalent and 8 or more years of experience in the Claims and/or Veterinary industry
  AND 
•  Must obtain and maintain required adjuster license(s)
•  Microsoft Office experience
•  Knowledge of insurance regulations, markets and products

Preferred Qualifications:

• Experience handling Commercial Claims 
• Experience working in a Veterinary office or clinic 
• Effective verbal and written communication skills
• Strong analytical, critical thinking and problem-solving skills
• Strong multi-tasking and prioritization skills 
• Experience collaborating in a team environment and building cross functional working relationships 
• Proactively shares and promotes sharing of insights
• Ability to gather unique perspectives from other teams/functions to optimize outcomes.
• Understands, analyzes, and applies the component parts of an insurance policy for complex claims 
• Ability to follow reserving process for indemnity and expense in analyzing the potential exposure of complex claims
• Ability to determine the scope and exposure for complex claims 
• Ability to leverage trend and relationships to provide high-quality customer service
• Well-versed in identifying, understanding and explaining complex financial and/or actuarial trends/concepts.
• Ability to effectively communicate coverage determinations to customers/clients/brokers for complex claims 
• Ability to direct counsel on an ongoing basis to guide the course of complex litigation and settlement strategies
• Clarification on the process with outside counsel. Should we forward the demand or how can we respond. 

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. For this position, the salary is $74,300.00 - $121,700.00, plus a short-term incentive bonus of 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg, AM - Addison, AM - New York, AM - Parsippany
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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